So, I've been playing here for years and they have one card, no tiers and no way to track your points or offers online. Apart from the occasional $5 or $10 free play in the mail I hadn't really gotten anything of value. That is until recently, I know my play has been frequent and fairly heavy the past few months and I started receiving these offers for free hotel nights from them. First it was 2 nights the first two weeks of April and 2 the second two weeks. Then it was 2 nights each week in May. Then June and July offers included unlimited free nights, no blackout dates. Only restriction was you couldn't stay more than 4 nights in a row.
I thought ok, let me reserve a room for last Friday night. I've never stayed there and they have 1500+ rooms now so they'll have plenty. The offer in the mail says to call to reserve so I do and she promptly says they're sold out after I mention I had an offer for free nights. I said, in the middle of nowhere you've sold out of all 1500 rooms? 'Oh yes we're sold out til the 1st.'
Hmmm, but when I checked on their website I could certainly book a room at full price or even half off just not a free one.
WTH?? What do they do send out thousands of those offers, block off 50 rooms and say sold out to everyone else? What crap...I wrote into them and got a canned response.
So disappointing but not unexpected.
Anyone had any experience with redeeming offers there?